Support Analyst
Department of Information Technology
Full-Time, 12 months
Non-Exempt, Pay Grade 14,
VRS-Eligible, Benefits-Eligible
Join the Albemarle County Team:
Albemarle County Local Government and Schools is the second largest employer in the Charlottesville/Albemarle area. It’s our mission to enhance the well-being and quality of life for all citizens through the provision of the highest level of public service consistent with the prudent use of public funds.
We deliver this in a diverse locality, with rural, suburban and urban characteristics. The Albemarle County Core Values are the foundation for all we do.
We take care of our team, offering employees BE WELL Albemarle support to provide opportunities to understand and follow an active lifestyle that promotes a culture of good health and wellness. Did someone say discounted gym membership, please?
We take care of the environment, with a department dedicated to programs supporting Pollution Prevention (P2), Energy Conservation and other environmental initiatives.
About the Information Technology Department
The Department of Information Technology contributes to an efficient and productive County government while using modern information technologies to improve citizen access to government information and services.
Support Analyst- Job Summary
Albemarle County Department of Information Technology is actively recruiting a motivated person for the Support Analyst position to join the Manager Applications Team! The successful candidate will support functions for the Applications staff, including but not limited to; the help desk, hardware, and software evaluation and installation, problem resolution, and user training. Additionally, the incumbent will support all staff within the County Office Building, Courthouse, and other designated County locations.
THE EXPECTATIONS
Key functions and responsibilities of the Support Analyst include, but are not limited to, the following:
- Help Desk - Receives, documents and responds with appropriate assistance to all calls to the department for questions and problems from end-users about applications, hardware, and software (whether microcomputer, LAN, WAN, mainframe, networks or telecommunications);
- Installs microcomputer software and hardware for the user;
- Problem Resolution - After determining that an applications problem exists, begin the investigation and helps with the resolution as needed;
- Evaluations - Make suggestions concerning the department's standards which would facilitate improved operations;
- Evaluate new as well as current software (microcomputer and LAN) and hardware (microcomputer and LAN);
- Conducts limited user training on usage for software and hardware for microcomputer, and mainframe products;
- Performs Quality Control checks on the work of other staff;
- Provides status reports to supervisor and management;
- Participates in the department's teamwork concept;
- Meets departmental and organizational deadlines;
- Performs various other activities as required.
THE QUALIFICATIONS
Education and Experience
One year or more as a support analyst, network administrator, technology instructor, programmer or programmer/analyst, in a similar hardware and software environment.
Preferably one of the following:
- Baccalaureate degree from an accredited four-year college/university with extensive classwork in data processing and programming;
- Community college degree in Computer Science or Business; or
- Additional experience may be substituted for education.
*Note: Microcomputer and LAN hardware and software knowledge is required.
Knowledge, Skills, and Abilities
The successful candidate will demonstrate computer logic abilities;
Must have excellent oral and written communications skills;
Great interpersonal skills with the ability to work well with people.
THE PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS
Work is typically performed in an office, computer room, computer classroom laboratory, and/or conference rooms. Continuous ability to communicate by telephone is necessary. Regular use of microcomputers, keyboards, mainframe computers, laser printers, etc. is necessary. Work requires regular handling of small fragile computer components and large components weighing more than 100 pounds. Occasional operation of County vehicles to travel to locations throughout the County is required. Regular contact made with internal departments and senior persons at all levels of County government and the School Division. Contacts are usually cooperative however require tact and diplomacy. External contacts with vendor companies and other information services agencies are necessary. Occasional need to perform urgent tasks to meet organizational deadlines. Frequent work activity after normal duty hours and occasional weekend duties are necessary. Depending on job location, employees in this position may be considered essential personnel and fall under Albemarle County AP-4 and in addition, be subject to working overtime, being held over, or called back for disasters, local emergencies, or special events
THE SALARY RANGE
The salary range for this position is $42,384 -$50,861 per year. The starting offer is based on applicable education beyond the minimum, experience, and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA Non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.
DEADLINE FOR APPLICATIONS: The position will be opened until filled (the posting will be open a minimum of 10 days)
PROCESS: For consideration please apply at https://albemarleva.tedk12.com/hire/index.aspx
EOE/EEO
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