Performs complex clerical, administrative and technical work; duties may be varied, and require selection of appropriate actions among several alternatives. Does related work as required. Work is performed under general supervision. May supervise administrative support staff.

• Responsible for a variety of routine administrative or semi-technical assignments.
• Prepares a variety of documents. Formats, edits, updates and distributes as required. May prepare agendas and other documentation for meetings, including meeting minutes.
• Meets/greets/screens customers/visitors. Provides assistance as appropriate. May resolve difficult customer-related issues.
• Answers unit/department phones, takes messages, and provides responses. Elevates difficult questions and callers to next level.
• May have responsibility for collecting and tracking payroll-related information. Enters information into database.
• Codes invoices and processes expense forms for payment.
• May have responsibility for administration of several monetary accounts.
• Prepares reports specific to unit/department.
• Prepares department-specific mailings.
• Schedules meetings and appointments and administers calendar.
• Collects, verifies and enters unit/department-related information into database. Maintains database and keeps information current.
• Establishes and maintains files. Files documents and other materials.
• Assists with bulk mailings
• May maintain inventory of materials, supplies and/or equipment. May serve as first contact for office equipment maintenance.
• May coordinate activities of office and provide back-up for administrative staff.
• May serve on special and/or regular teams and committees.
• May have responsibility for supervision of administrative support staff. Responsibility may include providing occasional direction to administrative support staff in the department and temporary staff.

Comprehensive knowledge of standard office practices, procedures, equipment and clerical techniques. Thorough knowledge of departmental functions, organization, and policies. Ability to make difficult arithmetic calculations. Ability to lay out and type complex forms and tables. Comprehensive knowledge of business English and spelling. Ability to establish and maintain effective working relationships with employees and the general public, as well as government officials. Basic to Intermediate level proficiency in office-related software. Intermediate level proficiency in County or Department-specific databases (e.g.SASI). Ability to use a variety of office equipment, including computer, copier, postage meter, Fax, printer, multiple-line phone, paper folder, laminator, projector, and scanner.

Any combination of education and experience equivalent to graduation from high school and at least three years extensive, increasingly responsible experience in clerical work.  Bilingual in English and another World Language.

Some contacts are made with individuals from other internal units or outside organizations or the general public for purposes of exchanging information which may require some judgment or interpretation. Communication is usually cooperative in nature with infrequent conflicts resolved by higher authority. Conducts work in a sitting position; however, job requires frequent standing, walking, bending, stooping and light lifting. Requires frequent operation of a variety of office machines.

Performance will be evaluated on the ability and effectiveness in carrying out the above responsibilities.