Police Records Clerk

Police Department

Full-Time, 12 Months

Non-Exempt, Pay Grade 9, VRS-Eligible, Benefits-Eligible

Anticipated Start Date July 1, 2018

THE POSITION – POLICE RECORDS CLERK

This is a full-time entry-level position in the Services and Activities Center responsible for the function of records and communications of the Police Department. Work requires extensive knowledge of the department, division or section policies, procedures and services and the ability to communicate these to others. This is a 24 hour a day, seven days a week operation. The Police Clerk provides administrative services primarily to officers, along with providing a limited range of services to the public and other agencies.

KEY ATTRIBUTES OF THE IDEAL CANDIDATE

• Self-motivated individual who works well with others and takes an active role when working in groups;
• Detail-oriented individual who can work accurately and efficiently under pressure;
• Able to develop working relationships with the community;
• Remains calm during stressful situations;
• Able to work evenings, midnights, weekends, holidays, and during inclement weather (such as snow days)

THE DEPARTMENT – POLICE DEPARTMENT

The Albemarle County Police Department (ACPD) is a fully accredited agency dedicated to community engagement through geo-policing. In collaboration with others, the Albemarle County Police Department protects and promotes community safety, ensures the safe and orderly movement of traffic, and seeks solutions to any problems that create fear or threaten the quality of life in the county.  The Albemarle County Police Department was created in 1983 to assume primary responsibility for law enforcement.

In 2012, the department divided Albemarle County into two separate geographic districts: The Jefferson District and the Blue Ridge District. When officers are assigned to their geographic districts, they are able to meet the specific needs of a community that is 726 square miles and has a unique blend of rural and urban developments. Our motto, “Protecting your future…today”, reflects throughout our three strategic goals: Geographic Based Policing, Regional Emergency Preparedness and Investing in our People. We believe these three pillars will leave this department and community better than when we found it.

To learn more about geo-policing in Albemarle County click here or visit www.ablemarle.org/police.

THE EXPECTATIONS

Essential functions include, but are not limited to, the following:

• Assists division and other department members, other public officials, insurance companies, news people, and citizens with reports, records, and information as appropriate;
• Runs "Outstanding Arrest Warrant Checks" as appropriate and locates the actual warrant, including contacting other agencies;
• Interprets and relays "calls for service" information from citizens via telephone or in person to the 911 (EOC) Communications Officer;
• Uses the Department radio system to communicate with and respond to officers as appropriate;
• Prepares file of latest information for handling by oncoming shift sergeant;
• Inputs records from previous shift's activities and prepares file of latest information for handling by oncoming shift sergeant;
• Records "House Check" requests from citizens and passes them on to Patrol Services;
• Attempts to assure the security and confidentiality of spaces, materials, equipment, files, and information as appropriate;
• Works with a service oriented attitude, assisting the officers and citizens to the extent possible.
• Operation of the VCIN\NCIC computer system;
• Collect fees for services and other activities that the department participates in.
• Relays the demands, requests and deliveries of people in the department's public access lobby and at the service window;
• Relays telephone calls, messages and other communications to other department members from inside and outside the department;
• Assists officers as requested, or "walk-in" individuals as needed, by contacting appropriate social and community services to arrange for shelter, assistance or whatever can be provided for distressed, dislocated, deranged or victimized citizens;
• Calls and arranges for wrecker service to specific locations as appropriate within the County;
• Files hard copies of records after computer entry has been done and checked;
• Type press releases. copy and distribute memorandums, notices, and other written communications within the Department;
• Assists with the cleanliness and order of the records and communications’ spaces and associated facilities, equipment and supplies;
• Does related work as required.

THE QUALIFICATIONS

Education and Experience

Graduation from high school or equivalent with keyboarding skills a must. Post high school education or training in communications, writing skills, or equivalent experience. Familiarity with personal computers, copiers, and hardcopy filing system. SPECIAL REQUIREMENTS: Must successfully complete a background investigation and polygraph examination. SPECIAL REQUIREMENTS: Must maintain a clean criminal record, having a life style free of moral turpitude, of the use of illegal drugs, and of breaches of confidentiality.

Knowledge, Skills and Abilities

Required knowledge of different types of records, computerized information systems, other local and regional law enforcement agencies, relevant community resources, services and activities, regional geography, roads, and landmarks, and techniques for handling difficult people. Skills needed includes written and oral communications, including speaking clearly in telephone etiquette and in writing. Other skills required: understudying and evaluating what is being communicated by the client so as to best provide information, advice and referrals in performing record keeping, data input, retrieval and relaying of information in a precise, detail-oriented, thorough and consistent manner; reading and interpreting complex manuals need to summarize information; being a sincere, confident, outgoing and knowledgeable person who can work independently; and possess the skill to be self motivated to work cooperatively in a group. The ability to maintain a strong client-service orientation, demonstrate a sincere interest for caring for people while operating effectively in stressful situations; and the ability to maintain confidentiality when processing information.

THE PHYSICAL CONDITIONS AND NATURE OF WORK CONTACTS

Work occurs predominately at work station within the Records and Communications Office. Must be able focus on daily task steadfastly for the full shift, be alert for calls and requests, and able to respond quickly. Occasional duties beyond the normal shift hours is necessary. Occasional meetings, delivery of material and training occurring outside the office are required. Requires daily contact at all levels of the Police Department. Regular contact with members of other departments, agencies and services, monitored, usually by telephone or other telecommunications; daily contact with the public over the telephone and at the public service window. Contacts may be confrontational and require tact, diplomacy and possible referral to a supervisor or co-worker. Must be able to stay calm in stressful situations. Occasional handling of emergency situations is required.

THE HIRING SALARY RANGE

The hiring salary range for this position is $29,516 - $35,419 per year depending on qualifications, experience, and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA Non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy,§P-60.

DEADLINE FOR APPLICATIONS: Open Until Filled (this posting will remain open for a minimum of 10 days)

Learn more about Joining our Team by watching the video at: Join Our Team

Learn more about ACPD visit: Albemarle County Police

Learn more about the County as a great place to live at: New Resident Guide

You may find more information at the Albemarle County Human Resources page http://www.albemarle.org/hr.

EEO/EOE